Appointments

To reduce the spread of coronavirus, all appointments are now made via a telephone triage system and cannot be made in person or online. Please call the practice for further details.

There are several ways to get the medical advice you need. We offer face to face appointments, telephonic consultations and advice via an online consultation (eConsult).

The practice operates a 'duty doctor' system to ensure we always have adequate capacity to deal with patients who are acutely unwell and require medical attention the same day.

Appointments are available throughout the day during our opening hours and can be booked online, by telephone or in-person at the reception. Please select one of the below appointment types, to get the best suited help on time.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Care at Home

There are the 35 common conditions which can be treated at home by following health advice and Over the Counter medicines.

If you are experiencing any symptoms from the below conditions, please click on the icon to get help.

Online Consultation

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.

How it works?

01
Find your symptom, condition or request.
02
Fill out a quick form.
03
Your practice responds by phone or email, usually by the end of next working day

Get Started Watch Video

GP Online Services

Book an appointment with your GP, nurse or clinician at a time that suits you. Sign in to your registered GP online service.

NHS App

Call the Practice

Appointments can be booked by calling the practice during working hours

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Call the Practice

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Does the practice offer routine appointments on weekday evenings and on weekends?

The Surgery offers Extended Hours on Monday and Tuesday Evenings until 19.20 hours to see or speak to a GP. Extended Hours is for Routine / Non Urgent appointments only.

Patients in South Warwickshire will be able to book face-to-face or telephone consultations at GP+ ‘hubs’ from 6.00 - 9.00pm on weekdays and 9.00am - 1.00pm on weekends. The practice also offers a GP hub extended hours on Wednesdays, 6.30-9pm which can be booked through reception only.

Routine and same day appointments will be offered with GPs, nurses and clinical pharmacists. In addition there will be same day appointments from 6.00 - 9.00pm on weekdays for children aged 0-16 who need treatment after school hours.

Please call the practice at 01564 783 983 or alternatively you can call 01926 69 59 49 (open Fridays 6pm-8pm, Saturday & Sunday 9am – 12pm) to book routine or same day appointments.

For more information, visit www.southwarwickshiregps.nhs.uk/extendedaccess

How can I get a Telephone advice?

You can get telephone advice by calling the surgery during working hours. If a member or staff is not able to take your call immediately, you may be asked to call back at a more convenient time. Otherwise you can call 111 for advice 24 hours, 7 days a week.

How to avail the Chaperone service?

You are welcome to ask for a chaperone to be present during any examination carried out by the doctor or nurse. Please note however that due to staffing levels if a suitable chaperone is not present in the surgery you may be asked to re-book at another time.

Is there a check-in procedure?

We have an automated check-in situated on the wall to the left of the entrance. If you already have an appointment you can check-in there without waiting in the queue at reception.

KNOW WHERE TO GO

Consider the range of services available to you and use the NHS responsibly.

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

cough or cold
upset stomach
pain or headache
cuts and grazes
sore throat (but if for two weeks or more contact your GP)

For health advice,

Visit nhs.uk

Dispensary

Most patients who live more than a mile from a pharmacy can choose to have their prescriptions dispensed at the Surgery.

Our Dispensary staff will be happy to deal with any queries you may have about your medication or repeat prescriptions between 9:00am and 1:00pm each day. Most prescriptions issued during a consultation can be dispensed before you leave the Surgery. All dispensed items are checked by a doctor before issue.

Please note that unlike a Pharmacy we are not permitted to sell “over the counter” items.

Pharmacy

Pharmacist

Ask for advice on ailments, medicines and healthier living

queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
repeat prescription
sore eyes (but if persists go to optician)
runny nose
diarrhoea
bite or sting

Find a Pharmacy